Privacy policy

This Privacy Policy describes how nocochocolates.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

This Privacy Policy is part of the Terms of Use, which governs your use of our Website located at nocochocolates.com (NOCO Chocolates LLC or the “Website”).

The Website is owned by NOCO Chocolates LLC (the “Company”).

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@nocochocolates.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: NOCO Chocolates LLC does share with our processor Shopify. We do not share emails addresses you provide with other third parties without your consent. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. In addition, NOCO Chocolates LLC receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services. NOCO Chocolates LLC may share Aggregate Information with affiliates and consultants for any internal business purpose.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Personal Information is collected online when users voluntarily register with nocochocolates.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on nocochocolates.com. We also maintain a record of your product interests and purchases online. We may receive personal usage and demographic information from our stores and from third parties we work with.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and other third party vendors that support the flow of business and production, including CRM systems, shipping and fulfillment agencies/apps. 
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shipping or fulfillment channels.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.

SMS Privacy Policy
At NOCO Chocolates, we respect your privacy and are committed to safeguarding your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive SMS messages from NOCO Chocolates. By subscribing to our SMS services, you agree to the terms of this policy.

  1. Information We Collect
    When you opt-in to receive SMS messages from NOCO Chocolates, we may collect the following information:
    - Phone Number: Your mobile number to send SMS communications.
    - Message Data: The content of SMS messages we send, including but not limited to promotions, updates, and responses to inquiries.
    - Interaction Data: Information regarding your interactions with our messages, including delivery status, response rates, and the frequency of engagement.
  2. Use of Information
    We use the information collected through SMS communications to:
    - Send you promotional offers, discounts, updates, and product alerts.
    - Updates and notifications to our rewards program
    - Respond to any inquiries or support requests via SMS.
    - Improve our services and communication strategies based on your interactions.
  3. Sharing of Information
    We do not share your personal information with third parties, except:
    - With service providers (such as SMS platforms) that assist in delivering our SMS communications.
    - As required by law or legal obligations.
    - With your explicit consent.
  4. Data Security
    NOCO Chocolates takes the security of your information seriously. We use appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or misuse. While we strive to protect your data, no transmission over mobile networks or electronic systems is completely secure.
  5. Opt-Out Process
    You may opt out of receiving SMS messages from NOCO Chocolates at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS communications from us. If you experience any issues with opting out, please contact us at support@nocochocolates.com.
  6. Data Retention
    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After opting out of our SMS service, your data may be retained for administrative purposes but will no longer be used for SMS communications.
  7. Policy Updates
    We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via SMS or update our website with the revised policy.
  8. Contact Us
    For any questions or concerns regarding this SMS Privacy Policy, please contact us at:
    - Email: support@nococchocolates.com
    - Phone: 720-295-9301

Minors

The Site is not intended for individuals under the age of 13 and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access our Website at any time or in any manner. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please call us at 720-295-9301 or alert us via email at support@nocochocolates.com so that we can immediately delete your child’s personal information from our systems.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may share personal information gathered online with consultants and our suppliers or for any internal business purpose, and may also divulge personal information if such information is required for NOCO Chocolates LLC to comply with any valid legal process, such as a subpoena, search warrant, statute or court order.
  • We receive personal usage and demographic information from our affiliates and from third parties and uses this information to improve our products and services. NOCO Chocolates LLC may share Aggregate Information with affiliates and consultants for any internal business purpose.

  • In addition, NOCO Chocolates LLC receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services. NOCO Chocolates LLC may share Aggregate Information with affiliates and consultants for any internal business purpose.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Facebook Pixel to help us understand our customers. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/policy.php. You can also opt-out of Google Analytics here: https://www.facebook.com/settings/?tab=ads
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    CCPA
    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Consent to Transfer and Submission
    NOCO Chocolates LLC is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Website or otherwise providing us with information, you hereby consent to this transfer. In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual to the submission, transfer, and processing of the information. Although personal information collected by us through the Website, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries. If you visit any of our social media platforms including but not limited to; Facebook, Instagram, LinkedIn or other social media pages, we may collect information you submit or make publicly available.We also collect information automatically using technology when you visit our website

        Retention

        When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

           

          Cookies

          A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

          We use the following cookies to optimize your experience on our Site and to provide our services.

          [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

          Cookies Necessary for the Functioning of the Store

          Name Function Duration
          _ab Used in connection with access to admin. 2y
          _secure_session_id Used in connection with navigation through a storefront. 24h
          _shopify_country Used in connection with checkout. session
          _shopify_m Used for managing customer privacy settings. 1y
          _shopify_tm Used for managing customer privacy settings. 30min
          _shopify_tw Used for managing customer privacy settings. 2w
          _storefront_u Used to facilitate updating customer account information. 1min
          _tracking_consent Tracking preferences. 1y
          c Used in connection with checkout. 1y
          cart Used in connection with shopping cart. 2w
          cart_currency Used in connection with shopping cart. 2w
          cart_sig Used in connection with checkout. 2w
          cart_ts Used in connection with checkout. 2w
          cart_ver Used in connection with shopping cart. 2w
          checkout Used in connection with checkout. 4w
          checkout_token Used in connection with checkout. 1y
          dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
          hide_shopify_pay_for_checkout Used in connection with checkout. session
          keep_alive Used in connection with buyer localization. 2w
          master_device_id Used in connection with merchant login. 2y
          previous_step Used in connection with checkout. 1y
          remember_me Used in connection with checkout. 1y
          secure_customer_sig Used in connection with customer login. 20y
          shopify_pay Used in connection with checkout. 1y
          shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
          storefront_digest Used in connection with customer login. 2y
          tracked_start_checkout Used in connection with checkout. 1y
          checkout_one_experiment Used in connection with checkout. session

           

          Reporting and Analytics

          Name Function Duration
          _landing_page Track landing pages. 2w
          _orig_referrer Track landing pages. 2w
          _s Shopify analytics. 30min
          _shopify_d Shopify analytics. session
          _shopify_s Shopify analytics. 30min
          _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
          _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
          _shopify_y Shopify analytics. 1y
          _y Shopify analytics. 1y
          _shopify_evids Shopify analytics. session
          _shopify_ga Shopify and Google Analytics. session

           

          The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

          You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

          Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

          Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

          Do Not Track

          Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

          Changes

          We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

          Complaints

          As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

          If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

          Last updated: 9/10/2024